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Returns & Refunds Policy
Due to the perishable nature of our food products, Soylent does not accept physical returns for safety reasons. If you are unsatisfied with your order or received damaged items, please reach out to us within 30 days for a resolution.
1
Review Your Order
Check your shipment for any signs of damage or missing items immediately upon arrival.
2
Contact Support
Email our customer service team with your order number and photos of the product issues.
3
Evaluation
Our team will review your request to determine eligibility for a replacement or a refund.
4
Refund Processing
Approved refunds are credited back to your original payment method within 5 to 10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing